The return of the blue Vans, those sleek sneakers for my 22 year old, took me to the PO once, the UPS once, and now to return to the UPS store again tomorrow. The return prepaid label was inside the shoebox under the tissue. No one told us that in the directions so we had the wrong label on the outside. Inside of me was a storm brewing! But when I called Vans in CA the young girl walked me through everything and now the package is ready to return. I told her she made my day. She returned YOU did mine just saying that.